Answer every customer in seconds, day or night.
An AI customer agent is software that answers customers, takes actions such as starting a return, and passes conversations to a person when needed. Bloomay builds them for businesses in Lebanon, the UAE and the Gulf, on web chat, Instagram, Messenger and in-app, in Arabic and English.
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Your team spends most of the day on the same twenty questions.
- Repeat questionsOrder status, opening hours and returns, again and again.
- Slow replies after hoursMessages sent at night wait until someone is back at work.
- Seasonal peaksVolume jumps when it matters most, with the same headcount.
An agent that knows your business and acts on it.
Not a FAQ bot. It reads your systems, takes actions with permission, and passes the conversation to a person with full context when it should.
Answers
Order status, delivery, opening hours, policies, product questions. From your real data, not guesses.
Acts
Books appointments, starts returns, updates addresses and creates tickets, within limits you set.
Hands off
Complaints, refunds and VIPs go to a person with the full conversation and a summary.
Learns
We review edge cases weekly and update the knowledge base, so resolution rates climb.
One message, four steps.
Customer writes
On web chat, Instagram, Messenger or your app.
“where is order 48213?”
Agent reads intent
Detects language, intent and urgency. Checks who the customer is.
INTENT: ORDER_STATUS
Checks your systems
Looks up the order, booking or account through secure APIs. Only what it is allowed to see.
GET /orders/48213 → OUT_FOR_DELIVERY
Answers or hands off
Replies instantly, or routes to a person with context if confidence is low.
RESOLVED · NO HANDOFF
What you get.
Built from your FAQs, policies and past tickets, approved by your team.
Web, Instagram, Messenger and in-app, with your brand voice.
Orders, CRM, bookings and helpdesk, read and write as agreed.
Routing to the right person, with a summary attached.
Every conversation, resolution rate, CSAT and cost per ticket.
Edge-case review, new answers, and a one-page report.
Try it. Pick a question a customer might ask.
A scripted example of how an agent answers, takes action and hands off to a person. Yours would run on your own data and rules.
Three ways to work with us.
The right starting point depends on your channels, integrations and volume. One call is enough to work it out.
- One channel, up to 50 intents
- Read-only integrations
- Supervised by our team
- All channels
- Read + write integrations
- Handoff inbox and dashboard
- Multi-brand, multi-country
- Voice and outbound messages
- Dedicated AI lead
Three things people ask.
Will customers know they are talking to AI?
Yes. We recommend it, and regulators increasingly expect it. Customers can ask for a person at any time. Being open about this builds trust, and in the EU the AI Act now requires people to be told when they are talking to an AI system.
Which channels does it work on?
Web chat, Instagram DMs, Facebook Messenger, email and in-app chat. One agent, one knowledge base, every channel. Your team manages everything in one place, so an update to a policy or a price reaches every channel at the same moment.
What systems can it connect to?
Shopify, Salesforce, HubSpot, Zendesk, Freshdesk, Odoo and most systems with an API. For anything custom, our development team builds the connector. We connect only what the agent needs, using secure APIs and agreed permissions, so it can see and do what you allow and nothing else.