The team that built it stays on.
Website and app maintenance is the ongoing work that keeps a live product safe, compatible and working. Bloomay provides it for businesses in Lebanon, the UAE and the Gulf, covering monitoring, updates, fixes and small improvements, so problems are dealt with before your customers notice them.
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Software does not stay finished.
Operating systems update, third-party services change and security issues appear, whether or not you touch the code. Left alone, a working product slowly stops working.
Without a plan, every problem becomes an emergency. With one, most of them never reach your customers.
WHO IT IS FOR- Businesses whose website or app is critical to sales
- Companies whose original developers have moved on
- Teams without in-house developers
- Products with payments or regulated data
What is included in Maintenance and Support?
Monitoring and fixes
Problems found and fixed before your customers report them.
Updates and security
Dependencies, operating systems and patches kept current.
Small improvements
Regular time set aside for the changes you keep meaning to make.
Monthly report
What changed, what broke, and what we recommend next.
- Service
- Maintenance and Support
- Part of
- Development
- Included
- Monitoring and fixes, Updates and security, Small improvements, Monthly report
- Markets
- Lebanon, the UAE and the wider Gulf
- Languages
- English and Arabic
- Delivered by
- Our senior in-house team
How do we deliver Maintenance and Support?
- STEP 01ReviewIf we did not build the product, we start with a technical review of the code, hosting and security, so we know what we are looking after.
- STEP 02Set up monitoringWe put uptime, error and performance monitoring in place, so we find problems before your customers do.
- STEP 03Agree the rulesWe define what counts as urgent, how you report an issue, and who responds. Everyone knows what happens at a difficult moment.
- STEP 04Keep it currentWe apply security patches and update dependencies on a regular schedule, and we test against new OS and browser versions.
- STEP 05Fix and improveWe handle bugs as they come in and set time aside for the small improvements your team keeps asking for.
- STEP 06ReportEach month you get a short summary of what changed, what broke, and what we recommend next.
- Shopify partner
- AWS partner
- Microsoft partner
Straight answers.
Can you maintain something you did not build?
Yes. We start with a technical review, tell you what we find, and then take it on. The review tells you what condition the product is in and what needs attention first, so there are no surprises once we have taken responsibility for it.
What is the difference between maintenance and new features?
Maintenance keeps what you have safe and working. New features add to it. We plan them separately, so that one never crowds out the other. Separate plans keep security and stability from being squeezed out by new requests, which is how most neglected products end up needing an expensive rebuild.
What happens if something breaks out of hours?
We agree that up front, based on how critical the product is to your business. A shop that takes orders overnight needs a different response from an internal tool, so we set rules that match the real cost of downtime.