Every review read and triaged in minutes.
AI-powered ORM uses AI to read, sort and draft replies to reviews and mentions across every platform. Bloomay sets it up for multi-location brands in Lebanon, the UAE and the Gulf, with a person approving each reply, so urgent issues surface quickly and nothing goes unanswered.
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There is too much to read, and it all needs an answer.
Once you have several locations, platforms and languages, nobody can keep up by hand. Urgent complaints get buried under routine comments, and replies arrive late.
AI reads everything and sorts it in minutes, so your team can spend its time on the responses that matter. A person still approves what goes out.
WHO IT IS FOR- Multi-location brands with many reviews
- Companies active on several platforms
- Regulated businesses that must review every reply
- Teams that want to know what customers keep raising
What is included in AI-powered ORM?
Always-on monitoring
Reviews and mentions collected from across platforms.
Triage
Sorted by urgency and topic, with the serious ones flagged first.
Drafted replies
Written in your brand voice, ready to review.
Your approval
A person signs off before anything is posted.
- Service
- AI-powered ORM
- Part of
- AI
- Included
- Always-on monitoring, Triage, Drafted replies, Your approval
- Markets
- Lebanon, the UAE and the wider Gulf
- Languages
- English and Arabic
- Delivered by
- Our senior in-house team
How do we deliver AI-powered ORM?
- STEP 01Connect the sourcesWe bring reviews and mentions from your platforms into one place.
- STEP 02Teach it your businessWe train the system on your brand voice, products, policies and past replies, in Arabic and English.
- STEP 03Set the triage rulesWe agree what counts as urgent and who should see it. Safety, legal and VIP issues go straight to a named person.
- STEP 04Draft repliesThe system prepares a reply for each item in your voice, ready for review.
- STEP 05Approve and postA person checks, edits and approves before anything is published. It stays that way for sensitive cases.
- STEP 06Find the patternsWe report on the themes in your feedback, so that recurring problems reach the people who can fix them.
- AWS partner
- Microsoft partner
Built for regulated businesses and real customers.
Your data stays yours
- EU or regional hosting, your choice
- Encrypted, access-logged, DPA signed
- Never used to train public models
Bilingual by default
- Arabic and English, tested by native speakers
- Handles mixed-language messages
- Brand voice guide in both languages
People approve what matters
- Clear handoff rules and thresholds
- Refunds and complaints routed to staff
- Weekly review of every edge case
Straight answers.
Will replies be posted automatically?
No. A person approves replies before they go out. Public replies represent your brand, so we keep someone in charge. The AI saves your team the time spent reading and drafting, while a person still makes the final call on everything that appears in public.
How is this different from your standard ORM service?
Our standard service is run by people. This one adds AI to handle volume, which suits brands with many locations or a high flow of reviews. Both can run together, with people handling sensitive cases and the AI doing the reading and first drafts for everything else that comes in.
Which languages does it cover?
Arabic and English, including messages that mix the two, tested by native speakers. Reviewers check how it handles local dialects and mixed messages, because customers rarely write in the formal, textbook language that most off-the-shelf systems expect to see in a message.