Protect your name where customers look first.
Online reputation management (ORM) is the work of tracking, answering and improving what people say about your brand online. Bloomay does this for businesses in Lebanon, the UAE and the Gulf, in Arabic and English, so reviews get answered quickly and serious complaints reach the right person.
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Customers read your reviews before they read your website.
A slow reply to a bad review costs more than the original complaint, because everyone else can see it. Meanwhile, happy customers rarely say anything unless someone asks them to.
Reputation work is steady and unglamorous, and it is exactly the kind of job that slips when a team gets busy. We make it someone’s daily responsibility.
WHO IT IS FOR- Multi-branch businesses such as clinics, restaurants and hotels
- Brands that rely on Google and marketplace ratings
- Companies dealing with a run of bad reviews
- Regulated sectors where every public reply needs care
What is included in Online Reputation Management?
Monitoring
Reviews and mentions tracked across the platforms that matter to you.
Replies
Answers written in your brand voice, in Arabic and English.
More good reviews
Happy customers asked for a review at the right moment.
Escalation
Serious complaints routed to the right person on your team, fast.
- Service
- Online Reputation Management
- Part of
- Digital Media
- Included
- Monitoring, Replies, More good reviews, Escalation
- Markets
- Lebanon, the UAE and the wider Gulf
- Languages
- English and Arabic
- Delivered by
- Our senior in-house team
How do we deliver Online Reputation Management?
- STEP 01BaselineWe map where people talk about you, from search results and maps to review sites and social platforms, and see what they are saying today.
- STEP 02Set the voiceWe agree tone, reply templates and escalation rules in Arabic and English. We also agree what must always go to your team first.
- STEP 03MonitorWe track reviews and mentions across your platforms, so nothing important sits unseen.
- STEP 04RespondWe write replies that sound like you and deal with the real issue. Sensitive cases are routed to the right person on your team.
- STEP 05Earn more good reviewsWe help you ask happy customers at the right moment, within each platform’s rules. We never buy or fake reviews.
- STEP 06LearnWe report on what customers keep raising, so your operations team can fix causes as well as symptoms.
- Google certified
- Meta partner
- TikTok partner
Straight answers.
Can you remove bad reviews?
Only those that break a platform’s rules, and we will report those for you. For genuine reviews, a good public reply does more for you than removal. We also help you ask real customers for honest reviews, because a steady flow of genuine feedback is the most reliable way to improve your overall rating.
Do you reply in Arabic and English?
Yes. Replies are written by people who speak the language, in the voice agreed with you. That matters in this region, where customers often switch between languages, and a reply in the wrong tone can do more damage than no reply at all.
Can we approve replies first?
Yes. You choose which replies need sign-off, and that can change as we learn your voice. Many clients start with approval on every reply, then let routine thank-you messages go straight out once they are comfortable with the tone we use.